Top Choice
1. Spyware Detector:
Spyware Detector not
only has one of the largest spyware detection database
(based on the numbers publicly provided in each
of the programs tested.) but it is also very effective at removing
spyware and
easy to use.
Effective Spyware Removal:
Spyware Detector was tested using the computer
lab mentioned at the top of this page and a series
of spyware and adware infections to see how it
performs against real infections.
Many of the spyware infections
installed on these machines were removed using the
automated scan engine in as little as 5 minutes
although in some cases remnants of the files were
left behind. Basically what this means is that
while the more dangerous active files that make the
infections function were detected and deleted there
still lingered behind a few files although they were
harmless.
To help clear up these "orphaned" files, Spyware Detector's
built-in support features were use to get help from
Max Secure's spyware technicians, more on this is discussed below.
I did take
Spyware Detector out of the lab to home PC's of friends
and family members, and it performed extremely
well.
It even eliminated a long standing problem
with a "Best Mexico Vacations" toolbar on my
mother-in-law's computer scoring me a few brownie
points I might add :-)
Ease of Use and Accuracy of
Detection:
The spyware scanner
is easy to use because only a simple click of a button
is
required to run the entire scan process.
The results of the
scan are easy to understand because each infection
is marked with a threat level so you can easily see the
more problematic and harmful spyware infections.
Scans were accurate
and did not report any ghost infections or false
positives that I could pick out.
False positives are
when a spyware remover reports a spyware infection
that does not exist or reports a legitimate program
as spyware. Because they are
often used to push people into purchasing an
application or even worse cause
you to delete a legitimate software program or
critical system files that make your PC run, false
positives are a very serious problem
False positives were
not a a problem
I encountered with Spyware Detector.
They also have one
of the largest spyware detection database which is
updated 2-3 times each week (based on the
raw numbers publicly provided in each of the programs tested).
Customer Support
As mentioned above,
Spyware Detector removed "many" of the spyware
problems I encountered but not every one.
This is to be
expected because some Spyware problems are much too
complex to be removed with an automated scan and
some authors if you can call them that of Spyware
constantly release updates to evade detection from
anti spyware programs.
When such problems
arise, you often must rely on the customer support
provided by the vendor. In many cases, the support
you do receive is inadequate and unfriendly.
Much to my surprise,
when I contacted Spyware Detector support about the
spyware problems not fixed with their scanner, the
support team was extremely responsive and eager to
help.
They asked to
provide as many details as possible about the
problem and worked until the problem was
solved and even followed up to make sure I was
satisfied with the solution provided.
Advanced Support Options:
Max Secure Spyware Detector
offers advanced support features that
allow you to automatically send their support
staff the results of your spyware scan.
This way they personally analyze and diagnose your problem
if any spyware remains on your PC after running
a spyware scan.
To use this
feature, simply run a "Full Scan" and after it
has completed click on the "Export Worms"
button.
This will allow
you to send a report directly to support to
analyze your infections and get back to you with
the proper line of action.
In addition, they
offer Live Customer Support
useful because you can receive answers to
your questions in minutes which is significantly
faster than email based support.
These additions represent
a step forward in the evolution of spyware
detection solutions because they help combat the increasing complexity of
removing spyware and adware.
Reducing Future
Spyware Infections:
Spyware Detector
comes equipped with numerous advanced features to
help prevent spyware infections before they happen.
Overall
Spyware Detector is
accurate, up to date, and packed full of features
that will help you reduce your spyware
frustrations.